According to the U.S. Small Business Administration article “Extending Credit to Your Customers,” the benefit of extending credit to your customers is that you give them the option to purchase products or services today and pay for them at a later date. Another reason for having a credit policy is to build customer relationships. When…
Here are 3 commonly held myths regarding commercial debt collection agencies and their collectors: All Commercial Debt Collection Agencies Charge Exorbitant Fees Every Commercial Debt Collector is Abusive Working With a commercial Collection Agency Means Loss of Account Control and a Decrease in Customer Satisfaction The focus of this article is myth number two, “every…
All of us struggle with collecting from insurance companies. It’s not a new issue, but these two solutions are speeding up accounts receivable cash flow for our clients and we’d like to share them with you. The first is called Talking Statements. Talking Statements are automated phone calls made in your office’s name. The calls…
In a downturned economy, profit recovery is the lifeline many businesses are in need of, but have no idea exists, or how to go about implementing an accounts receivable strategy that keeps cash flowing consistently and predictably. First, consider this data: Gas prices on the rise: Fox8.com (March 28, 2012) – “The price of…
I’ve been telling my son for years that ‘sticks and stones may break my bones but words will never hurt me.’ Yes, thumbs in my ears, fingers wiggling and tongue stuck out. And yet, for the past 25 years, I have been searching for the best way to answer the question ‘Where do you work.’ I love…
Medical providers have obligations under the law to protect patient data in all forms. And, as the use of electronic databases has grown, so have regulations. Electronic Records and the HITECH Act The Health Information Technology for Economic and Clinical Health Act (HITECH Act), which was created to stimulate the adoption of electronic health records (EHR) and…
Do you participate in any of these time saving, convenient, technology-based activities? • Online shopping • Online banking • Use of smartphone mobile apps Communication via Technology: • Email • Instant messaging to chat with friends and family • Texting as a quick and easy way of communicating • Connecting with friends and family online…
When a debt languishes, it’s important to remind the client and request payment. This often involves sending a collection letter, but what should be in it? Here are three primary tips: GETTING PAID How do you inspire your customer to pay promptly? First, communicate that the debt is a serious matter. This requires some care (see “Staying Legal” below),…
We asked our clients why they wait so long before considering using a collection agency to manage their accounts receivable, and should it become necessary, collect old debt. We discovered 3 Top Reasons: High Cost Factor: Contingency based collection agencies are expensive, often taking 30-50% of what is collected, and they aren’t very good at collecting, boasting a…
Three Top Priorities of Accounts Receivable Management Most executives that we talk to here at Optio Solutions have 3 priorities when it comes to accounts receivable management: Collect More Lower Cost Improve Satisfaction Rating Every business owner or executive that we meet is trying to collect more money, at the same time they are…