“Clients drive my business and we need to be the best we can with everything we are doing,” said Chris Schumacher, president and CEO of Optio Solutions, about PPMS certification. Schumacher and four other experts from the collection industry took part in a webinar about the process on Dec. 12. The webinar focused on explaining…
Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…
The tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…
Applying income tax refunds to paying down debt is about as popular as paying income taxes themselves. Nevertheless, the process helps consumers get out of debt and represents an important component of a successful tax season debt collection strategy for U.S. businesses. The concept of federal income tax was introduced with the Revenue Act of…
Companies that can successfully leverage debt collection RFPs into working relationships with agencies are well on the way to receiving favorable returns on investment, brand protection and customer retention. Best-in-class agencies have established good reputations by surpassing the expectations of their clients as well as their clients’ customers while collecting the payment of past due…
A direct correlation exists between the quality of agencies and the quality of the debt collection RFPs used to evaluate and contract them to manage accounts receivable. While it is possible to find best-in-class agencies via referrals or even subpar RFPs, companies looking to outsource their collections would be well served by using detailed RFPs…
The importance of getting an early start on tax season strategies is widely known among those working at debt collection agencies. Companies looking to outsource their collection efforts, however, may be surprised to learn that autumn is the best time to launch a program in order to recover the maximize amount of outstanding debt the…
The 2018 ACA International Fall Forum and Expo, a three-day conference presented by ACA International, will be held Nov. 7 – 9 at the Drake Hotel in Chicago, Ill. The trade event includes educational seminar sessions, expert industry speakers, an exhibitor showcase, and a variety of networking opportunities for credit and collection professionals. The seminar…
“Agentless collections is the wave of the future,” said President/CEO Courtney Reynaud of Creditors Bureau USA. Her prediction is shared by at least one other executive quoted in an article about collection agencies’ “20 Most Powerful Women” from the September-October issue of Collection Advisor magazine. Nearly 70 percent of the 140,000 professionals in the industry…
While the pros and cons of the Tax Cuts and Jobs Act of 2017 continue to be debated, organizations with outstanding accounts receivable would be well served by launching a tax season strategy this fall to maximize the potential for collecting outstanding debt next spring. The IRS will announce the official start of the 2019…