With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt collections.” Drilling down through the layers of agency functionality provides some insight into how those values promote compliance. While most of the values support an organizational framework that indirectly influences compliance, the value of respect…
Petaluma, Calif. (Feb. 13, 2020) — National debt collection agency Optio Solutions celebrated its 13th anniversary Feb. 7 while experiencing steady growth over the last several years. The new business results from developing partnerships with national clients in retail, education, financial services and other industries. The agency is licensed and bonded to collect in all…
The annual Collection and Recovery Solutions (CRS) conference, attended by senior-level creditors, will take place May 6 – 8, 2020 at the Four Seasons in Las Vegas. Attendees will range from those involved in collection, compliance, recovery operations, risk, and strategy from 188 companies and organizations.
Unlike the tracers used to track motion in the military, medicine or science, debt collection skip tracing involves searching for consumers or business owners who have gone missing. These individuals may be evasive debtors or those who have inadvertently dropped off the grid for a variety of reasons. The U.S. Postal Service, for example, estimates…
Having “the right feet on the street” is critical to any venture, but especially when it involves launching a tax season collection strategy. In this case, the feet translate to having a qualified collection agency design and implement a plan for the upcoming tax season. Ideally, agencies will launch a strategy in time for the…
Petaluma, Calif. (Dec. 26, 2019) — Staff members of Optio Solutions and affiliate, CrossCheck, have reached 20 straight months of volunteer work at the Redwood Empire Food Bank in Santa Rosa. Averaging 12 volunteers per month, the team last participated in the food bank’s weekday Warehouse Support program on Dec. 17. The philanthropic effort was…
“Be Prepared” has been the motto of the Boy Scouts of America ever since the youth organization was founded in 1910. It should also be the motto of any tax season collection strategy. To a scout, the motto translates to being ready and equipped for any life situation. To a third party collection agency, “be…
The NEUCC is an organization run by volunteers from the northeastern U.S. utilities industry. Their Credit and Collection Conference is geared towards assisting members in addressing their revenue cycles with new strategies. Collections, credit, payment processing, field services, and customer service are all topics to be discussed at NEUCC. Representatives of electric, gas, and water…
Petaluma, Calif. (Oct. 15, 2019) — National debt collection agency Optio Solutions recently received four certifications that are essential components of operating a best-in-class organization in the credit and collections industry. Three of the certifications (PCI DSS 3.2, SOC 1 Type II, and SOC 2 Type II) were annual renewals while the fourth (SOC 3)…
Petaluma, Calif. (Oct. 9, 2019) — The volunteer effort by staff members of Optio Solutions and affiliate, CrossCheck, has reached 17 straight months at the Redwood Empire Food Bank. The latest event was Sept. 25 when employees and family members took part in the food bank’s weekday Warehouse Support program. That participation entailed packaging food…