Most experts agree that debt collection trends for 2019 will focus on compliance, but at least one source suggests human resources will share the spotlight. As the perpetual “elephant in the room,” consumer protection will be joined by other compliance changes that are expected to impact the debt collection industry for the next few years.…
The International Association of Commercial Collectors presents its 2019 IACC Convention Jan. 16 – 18 at the JW Marriott Marquis in Miami, Fla. The event will be attended by commercial collection agency executives, collection attorneys and vendors for two full days (over three calendar days) of peer-to-peer networking and timely sessions presented by industry leaders.
The IRS “Get Ready for Taxes” page contains information for individuals and businesses filing 2018 tax returns. The page provides directions about “How to File,” “When to File,” and “Where to File” as well as the “Small Business and Self-Employed Tax Center.” Absent from the IRS Statements and Announcements page, however, are details about the…
Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago. Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility…
Chris Schumacher, the president and CEO of national debt collection agency Optio Solutions, will be one of four featured speakers at a webinar about PPMS certified agencies on December 12. ACA International’s Professional Practice Management System (PPMS) certification helps debt collection agencies reduce errors, increase communication, adhere to industry standards, and improve revenue. The event…
The tax season footprint recedes slightly each year with an ever increasing volume of electronic tax returns, but experienced collection agencies know it still offers great potential for successful debt recovery. In 2018, for example, tax season peaked between mid-February and mid-March while year-over-year collection efforts increased by two thirds in some instances. At Optio…
Applying income tax refunds to paying down debt is about as popular as paying income taxes themselves. Nevertheless, the process helps consumers get out of debt and represents an important component of a successful tax season debt collection strategy for U.S. businesses. The concept of federal income tax was introduced with the Revenue Act of…
Companies that can successfully leverage debt collection RFPs into working relationships with agencies are well on the way to receiving favorable returns on investment, brand protection and customer retention. Best-in-class agencies have established good reputations by surpassing the expectations of their clients as well as their clients’ customers while collecting the payment of past due…
A direct correlation exists between the quality of agencies and the quality of the debt collection RFPs used to evaluate and contract them to manage accounts receivable. While it is possible to find best-in-class agencies via referrals or even subpar RFPs, companies looking to outsource their collections would be well served by using detailed RFPs…
The importance of getting an early start on tax season strategies is widely known among those working at debt collection agencies. Companies looking to outsource their collection efforts, however, may be surprised to learn that autumn is the best time to launch a program in order to recover the maximize amount of outstanding debt the…