Businesses can pay a heavy price for in-house debt collection operations. Regardless of the success rate, internal production costs of time, labor and collections technology divert critical resources towards indebted consumers and away from revenue growth. Companies with delinquent consumer accounts that aim to funnel all resources towards profitability may benefit from the services of…
Backed by a sharp increase in consumer confidence, the retail industry continues to see a rise in sales and retail credit cards. In Q3 2016, retail cards reached 125.3 million among United States consumers, TransUnion research reported. As retailers benefit from the revenue produced by extending credit to customers, increasing vulnerability to retail credit card…
Most business-to-consumer operations possess an arsenal of action jargon, and debt collection agencies are no exception with their charge-offs, garnishments, scrubs and skip traces. In a perfect world, agencies are able to negotiate a fair settlement for clients so they don’t face revenue loss to account charge-offs and consumers aren’t subjected to wage garnishments. If…
Commercial credit professionals from a wide variety of companies including credit and debt collection agencies will saddle in for another round of educational presentations, solutions-focused exhibits and business enhancing socials at NACM’s 121st Credit Congress and Expo. NACM welcomes individuals from across the nation and abroad, attracting professionals from wholesale distribution, food, construction and other…
The Healthcare Financial Management Association’s annual conference in 2017 (HFMA ANI 2017) will fast be upon us, taking place in Orlando, Florida on June 25 to June 28, 2017 at the Orange County Convention Center. ANI 2017 is the premiere healthcare finance event for strategies leading to better outcomes for patients, shareholders and stakeholders. With more…
Nearly three quarters of Americans are dying with debt according to statistics provided to Credit.com by the Experian’s FileOne database which includes 220 million consumer contacts or about 91% of US adults. The average balance for those without mortgages was $12, 875 while those owning homes died with $61,554 in debt. Data from October to…
The debt collections industry enjoys acronyms almost as much as Congress does — from CCCO, CCCP and PCS to HIPAA, FDCPA and TCPA — but who’s counting? The correct answer is that many parties with a vested interest in debt collections — from consumers, clients attorneys to government bureaucracies and watchdogs — are counting on…
The number of reported U.S. data breaches in 2016 surpassed the previous all-time high reached in 2013 according to a report conducted by the Identity Theft Resource Center (ITRC). The 1,093 data breaches confirmed by ITRC exposed over 36.6 million [data or individual data] records.
Earlier this week, TransUnion published an article forecasting higher 2017 delinquency rates for auto loans that will pose greater challenges for auto debt collections. The expected delinquencies are “still far below recession levels,” but auto lenders will be well served by an organized collection effort that allows them to remain in front of the expected…
Some US industries can still thrive on accounts receivable systems that amount to an empty cigar box with a slit cut into the lid — financial services is not one of them. In the November-December 2016 issue of Collection Advisor magazine, British expert Steven Preston writes: “technology is the ‘must have’ commodity [and] investment in…