Rock Star, Cirque du Soleil juggler, Jack or Jill of All Trades, however you refer to an office manager, performance is primarily measured by one simple metric: how well his or her staff performs. Training the office staff to provide prompt and courteous service while handling day-to-day duties in a timely and efficient manner is…
Casinos are usually in the business of ensuring that their visitors lose money, but last year, a festering accounting mistakes cost the Mohegan Sun resort casino approximately $1.5 million. That’s a serious case of snake eyes, yet merely a quarter in the bucket compared to these accounting … umm, mistakes! Statistics compiled by the United…
Congratulations to Optio Solutions! Achieving PPMS certification must be lauded, teams thanked exuberantly, and I’d like to take a moment to share the benefit to clients. What is PPMS? To become certified through the Association of Credit and Collection Professionals’ (ACA) Professional Practices Management System (PPMS) program, a collection agency must complete extensive documentation, internal…
Understanding what type of business loan you need to fund your small business is essential to managing the loan, and financial projections, correctly. You need to have a clear vision of what exactly you will use the money for, and how fundable your business proposition actually is. While there are many business loans to choose…
Vendor relations are important in every industry. Effective relations lead to competitive pricing, customer loyalty, business growth, sustainability, and profitability. The HVAC industry, or similar home services companies, are no different. Heating and air conditioning equipment requires a major investment, particularly in the case of home owners who need to replace aging furnaces and air conditioners, or who want…
Optio Solutions’ District Sales Manager, Ray Stawiarski, will be attending the 23rd Annual Petaluma Business Expo today, Thursday, October 4th from 4 pm – 7 pm at the Petaluma Community Center Lucchesi Park, Booth A-34. Sponsored by the Petaluma Area Chamber of Commerce, the Business Expo 2012 provides the business community the opportunity and marketplace…
Is your business different from other businesses because you offer different products or services? Actually, all of us are in the same business: making customers happy. The better the customer’s experience with your business, the more it will thrive. We ran across a book that’s making waves because it explains exactly why you should make…
It’s an unfortunate fact, but virtually every business that offers consumer credit and alternative payment structures will have to deal with delinquent accounts sooner or later. When that time comes, let this blog article be the ace up your sleeve. Don’t cheat though! A wide range of debt collection resources and effective profit recovery strategies exist to…
You have debt to collect on. Like every well-intentioned business owner, you attempted to collect by in-house means. You sent letters, you made phone calls, you exhausted your patience and all practical means. You’re considering choosing a collection agency, but you have a big concern. As you, I mean your office manager, I mean your spouse, attempted…
The role of Medical Practice Manager carries with it myriad responsibilities. Depending on the size of the practice, their duties vary, but a survey of the landscape shows commonality in personality traits: High integrity Honest Reliable/dependable High emotional IQ Forthright, but caring Adaptive The top 10 challenges they face . . . Revenue – Accounts receivable,…