The Collection and Recovery Solutions (CRS) 2017 conference proved to be a prime networking and educational opportunity for senior level collection professionals and a great showcase for consumer satisfaction surveys. Hosted by Resource Management Services (RMS), CRS 2017 ran May 10 – 12 at the Four Seasons Hotel in Las Vegas. The annual event highlighted debt collections, recovery operations and operational strategies through applicable sessions and workshops alongside an exhibit hall — refer to our pre-conference overview for details. Debt collection stakeholders looking to enhance individual and or company performance may consider applying for a CRS 2018 invitation.
Success in Consumer Satisfaction Surveys
On Friday, CRS 2017’s educational content concluded with the Creditor’s Roundtables. The three 30-minute sessions provided an in-depth exploration of collections topics lead by industry peers. As an expert collections resource, Optio Solutions and its consumer satisfaction surveys received favorable recognition among the collection of innovative business strategies and solutions presented. While discussing customer experience and satisfaction, presenters highlighted Optio’s surveys as a useful debt collections recovery tool.
“Our consumer satisfaction surveys are designed to improve service levels and brand protection,” said Optio Executive VP of Sales Todd Volkers, “by presenting a short list of essential questions to consumers focused on collector and company performance.”
Consumer satisfaction surveys are offered when consumers make payments, respond to messages and during phone calls initiated by Optio representatives. Survey benefits to clients include:
- A positive experience for customers with enhanced satisfaction
- Increased brand loyalty
- Improved service levels
- Insight into effective consumer-collector communications
- Identification of relevant consumer trends
- Increased collection results
- Enhanced collection strategies
When debt collection agencies maintain customer satisfaction, customer engagement rates in the payment process increase. Our consumer satisfaction surveys serve as an avenue for direct insight into the consumer experience, allowing our agency to better assist clients in collecting consumer debts.
Debt Collection Solutions
In addition to the roundtable discussions, the conference offered attendees with a selection of networking events and opportunities including a pre-conference workshop on auditing strategies, sessions orchestrated by the networking organization Recovery Management Network (RMN) and social events. The highly exclusive event continues to serve as a top conference for knowledge-sharing, strategies, and solutions.
For industry professionals interested in replacing an existing debt collection agency or for those considering outsourcing collections, Optio is the solution. Our agency is equipped with the latest data security and technology, brand protection safeguards and a broadly certified collections staff.
To learn about consumer satisfaction surveys, and how our first- and -third party collections can successfully assist businesses in accounts receivable management, contact us today.
