Unlike hard goods like cars, furniture, etc., utilities like electricity, water and gas are intangible services. While a car can be repossessed in the case of non-payment, utilities can’t be reclaimed. That makes utilities debt collection difficult as the only real incentive for paying is disruption of service. And, since many utilities are considered essential…
Details
A successful debt collector can sometimes be the difference between success and failure in business. And hiring the best debt collection specialists can help your business in its goal of getting paid for goods and services provided. It is rarely so simple as a client or customer simply not wanting to pay. There could be…
Details
While we are increasingly attached to our screens, one would be tempted to think it is easier than ever to contact someone. That of course is not necessarily the case as spam calls, texts and emails are pervasive as ever across our phones and tablets, leaving many to simply ignore calls and messages from an…
Details
Debt collection is a highly regulated business, the companies that thrive in this setting are leaders in compliance and certification. The Consumer Financial Protection Bureau (CFPB) released its final ruling for Debt Collection Regulation F (effective November 30th, 2021), which was designed to provide more information for consumers and enable them to communicate with debt…
Details
With collection agency values reaching their highest levels in decades, this may very well be “the golden age of debt collections.” Drilling down through the layers of agency functionality provides some insight into how those values promote compliance. While most of the values support an organizational framework that indirectly influences compliance, the value of respect…
Details
Petaluma, Calif. (Feb. 13, 2020) — National debt collection agency Optio Solutions celebrated its 13th anniversary Feb. 7 while experiencing steady growth over the last several years. The new business results from developing partnerships with national clients in retail, education, financial services and other industries. The agency is licensed and bonded to collect in all…
Details