Unlike hard goods like cars, furniture, etc., utilities like electricity, water and gas are intangible services. While a car can be repossessed in the case of non-payment, utilities can’t be reclaimed. That makes utilities debt collection difficult as the only real incentive for paying is disruption of service. And, since many utilities are considered essential…
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With debt collections being a continuum of evolution, utility collection professionals need to learn about the latest collection tools and strategies to maximize their collection efforts. The Utilities Credit and Collections Symposium invites utility company vice presidents, directors, managers, supervisors, analysts and other industry professionals to attend their event. The Utility Credit and Collection Symposium…
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Utility collection managers face a tough challenge in this day and age. Many consumers struggle to pay their bills each month and often need to pick and choose some debts over others. The Annual Utilities Credit & Collections Symposium provides tools and knowledge for utility collection managers to overcome these challenges while conducting compliant collections…
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Published in 1995, the information presented in a study about non-paying utility customers, “Credit and Collection Strategies in a Competitive Electric Utility Industry,” remains as relevant today as it was 23 years ago. Addressing nonpayment problems within the energy industry requires a clear analysis of non-paying utility customers. There is no one type of utility…
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Changes to the management of energy industry accounts receivable, in conjunction with a transition toward new revenue sources and distribution, present new opportunities for forward-thinking utility companies. The potential revenue sources includes renewable energy models, RenTech and an approaching wave of e-vehicles that will start breaking shore over the next few years. Simultaneously, distribution changes…
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A demanding economic landscape and rising consumer debt will continue to challenge energy industry accounts receivable, but providers leveraging improved customer satisfaction with digital technologies are expected to deliver lasting profits. According to “2018 Outlook on Power and Utilities,” a white paper by Deloitte Center for Energy Solutions, the trends include a significant rise in…
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