Third party collection agencies maintain clean desk policies to protect the confidential, personal or sensitive information belonging to agency clients and consumers. A component of compliance management systems (CMS), clean desk policies work in concert with secure controls over networks, file transfer protocols, data storage, backup systems, employee training programs, authorized access to buildings and…
Details
Auto lenders received some sobering news in May 2019 regarding the repayment of auto loan debt. The euphoria created by the recent record highs in newly originated auto loans and the average price per vehicle was tempered by the announcement that delinquencies continue to increase for some borrowers. Specifically, serious delinquencies (90 days or longer)…
Details
Petaluma, Calif. (July 15, 2019) — The volunteer effort by staff members of Optio Solutions and affiliate, CrossCheck, at the Redwood Empire Food Bank has reached 14 consecutive months. Ten employees participated in the food bank’s weekday Warehouse Support program on June 27. Food bank representative Cassidy Jourdan said the staff members helped package 4,722…
Details
With a delinquency rate reaching the highest level since the Great Recession, auto loan debt has become serious business for lenders and the agencies that represent them. The factors leading to this decline include a record-high sum of newly originated auto loans ($584 billion in 2018), a record-high average price per vehicle ($37,577 in December…
Details
Predictive modeling is used in many aspects of life today. For example, a fisherman can use predictive forecasts to determine the patterns of fish to find the best times and locations to get the most action. Similarly, in the world of collections, there are many fish in the sea with agencies challenged to handle massive…
Details
The Association of Credit and Collection Professionals (ACA International) presents its annual conference July 14 – 16, 2019 at the Hilton San Diego Bayfront. The ACA International Convention & Expo 2019 features 35 educational sessions led by industry experts, an exposition hall showcasing innovative industry providers, and several opportunities to share best practices with peers…
Details