The California Association of Collectors — the largest state-level organization of credit and collection professionals in the nation — will hold the 100th installment of its Annual Conference and Expo October 9 – 10, 2017. The event features a legislative update, distinguished speakers, a tradeshow with collection tools and services, educational seminars and ACA training.…
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Quality assurance is used in many industries, including manufacturing where it is often called stress testing or failure analysis. Optimized production assures safe drugs in pharmaceuticals, a successful return to earth in aerospace, and seamless functionality in software development. Quality assurance (QA) operations are generally intertwined with government compliance to protect the purchasers of goods…
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Hiring a debt collection agency is a microcosm of making personal decisions. Sometimes there are too many choices complicating the selection process — like trying to decide what to order at a restaurant with a lengthy menu. Other times, there are several options of equal weight, making it difficult to choose which one to act…
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Many industries engage in some form of predictive analytics — from meteorology and oncology to Wall Street and sports television — but the mathematical analysis of debt collections operations is a fairly recent addition. Call center managers now harness the power of predictive data to garner better results for their clients and gauge the effectiveness…
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Two recent reports may drive institutions servicing consumer finances — especially those involved with loans, credit and debt collections — to step up their operations. The American Bankers Association’s Consumer Credit Delinquency Bulletin stated on July 6 that “consumer delinquencies rose in 7 of the 11 individual consumer categories” that it tracks. Just days later,…
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A leading producer of speech and customer engagement analytics placed Optio Solutions in its list of “The 50 Best Debt Collection Blogs” on June 28, 2017. CallMiner made the designations as a time-saving tool for business professionals to “stay on top of the hottest topics in the debt collection space.” Writer Robert Stanley wrote that…
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